FAQ's

Q: After I download the program file, how do I install or update?

A: You can install during the download or save the program as a file on your disk. If you save the file on your disk, double click on the file name in the Windows Explorer and the install wizard will guide you through the process. If you are updating an older version, make sure that you install in the same folder.
An easy Uninstall option will remove any of our applications from your system completely.

 

Q: What is the difference between a "Single copy" and a "Site license"?

A: A "Single copy” registration authorizes the installation of one program on one system. A "Site license” registration authorizes the program installation on unlimited number of systems at one physical location, individually or as part of a network. Exception: If a user transports the database between home and work for scheduling purposes, only a "Single copy" registration is required.

 

Q: How long can I use the programs before I need to register/buy?

A: Each priced program can be used up to 30 days before you need to register for further use. As you use the program, you will be reminded on the number of days left. If you need more time, let us know and we can extend that time.
When updating to a later version, your current database will be safe.

 

Q: What happens after I register?

A: When you register, you will receive a registration code by email that will clear any references to trial software. There are no re-occurring charges after you register. You will be prompted to enter and save the registration code after the program starts.

 

Q: I have trouble downloading your programs, what can I do?

A: The file that is downloaded is an ".EXE" file. If you are on a network, you may need permission from your Network Administrator to download programs.